Template 1:
Dear [Customer Name],
Thank you for working with us to resolve the problems you experienced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences. You can update your review by logging in to your DealerRater account here: https://www.dealerrater.com/login/ and then accessing "My Tools" to edit your review.
We appreciate your time and your business.
Sincerely,
[Signature]
------------------------------------
Template 2:
Dear [Customer Name],
This is [Your name] from [Your Dealership], following up on your DealerRater review. We appreciated your feedback about your experience, and just as we are glad that you let us know something had gone wrong, we also rely on you to help let people know that we have made things right. Would you be willing to update your review to reflect your most recent experiences working with us? Our reviews are very important to us, and we want to make sure that your review reflects your current feelings.
If you would like to edit your review, all you need to do is log in to DealerRater and access "My Tools" to edit your review. You can log in here: https://www.dealerrater.com/login/
If you still have any questions or concerns, please let me know and I will be happy to assist.
Sincerely
[Signature]