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Public Responses to Positive Reviews

By responding to positive reviews, you show your appreciation for the customer's business and it improves your dealership's reputation online. Here are some positive review response templates.

Template 1

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at (dealer name) in (city). We wish you safe travels in your new (make/model) and look forward to seeing you again soon!

Respectfully,

(contact name)

(title)

Template 2

Congratulations on your new (make/model)! Thank you for taking the time to write about your experience. It is wonderful to hear that _____ and _________ were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

Respectfully,

(contact name)

(title)

Template 3

On behalf of us at (dealer name), I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with __________. We will be sharing your feedback with our team. Enjoy your new (make/model), and please revisit us soon!

Respectfully,

(contact name)

(title)

Template 4

Hearing that you had “______________________” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing (dealer name) in (city). We wish you many happy miles in your new (make/model). We look forward to serving you for many years to come!

Respectfully,

(contact name)

(title)

Template 5

Thank you so much for sharing your experience with (dealer name) and _____________. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new (make/model). ___________ and the team will be thrilled to hear your feedback!

Respectfully,

(contact name)

(title)

Template 6

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits (dealer name) with only the best there is to offer. It’s so lovely to hear that ________ and _______ helped to make your experience such a positive one. Enjoy your new (model/make)!

Respectfully,

(contact name)

(title)

Template 7

We couldn’t be happier that ________ provided you with a great car buying experience. She is a real asset, and we are lucky to have her on the (dealer name) team. We hope you are enjoying your new (make/model), please come back to visit anytime!

Respectfully,

(contact name)

(title)

Template 8

Thanks for making the trip from (city/state) for your purchase of your new (make/model)! ___________will be here next time you need another vehicle, so come see her! We appreciate your business, thank you again!

Respectfully,

(contact name)

(title)