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What to do if the wrong employees are tagged on a review?

Send a Private Response to the Reviewer:
If your dealership has received a review where the wrong employee(s) are "tagged" on the review, we recommend reaching out to the reviewer with a private response to ask them to edit and update their review with the correct employees. Private responses can be sent by any administrative user at the dealership, right from the Review Details page in your Dealer Panel.

Use an Email template

Use an email template requesting the reviewer edit their review:

Reviewers can edit and update their reviews, including the employee tagging, after submitting their review. A simple request to the reviewer explaining the importance of reviews to your employees, and asking them to edit their review to correct any error, is typically all that you need.

If you have any questions pleasecontact our Support Teamand we will be happy to assist.