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Why Did I Lose My Certified Employee Status?

DealerRater's Certified Employee Program recognizes dealership employees who understand the benefit of their online reputation and uphold their reputation by providing a consistently great customer experience. Certified Employee Status is temporary, and requires consistent positive reviews every calendar quarter to maintain Certification. If you have lost your Certified Status, don't worry, just read below for what might have happened, and how to get it back!

Maintaining your Certified status from quarter to quarter requires consistently receiving 10 or more positive review tags. Some common reasons for this happening are:

Reason 1

You didn't receive 10 or more positive reviews in the previous calendar quarter. DealerRater calculates updates to Certified Employees at the beginning of every calendar quarter, so if you didn't receive 10 or more reviews in the previous quarter, your Certification will drop off. Previously, negative reviews would count towards the 10-review minimum to become Certified; going forward however, only positive reviews will count towards your Certification. If this happens, just make sure to keep asking for reviews: once you are tagged in 10 positive reviews in the current quarter, wait 48 hours, and your Certification should return.

Reason 2

One or more reviews that were tagged to you were removed from DealerRater. Sometimes, reviewers request that we remove their reviews after they are submitted. Other times, reviews are found to be submitted in violation of our Terms of Use or Community Guidelines (for example, if your customers are writing their reviews from inside the dealership) and are removed from DealerRater. If you received 10 or more reviews in the current quarter but then lost your Certification, this could be why. Check your reviews for the current quarter, and get back to 10 or more positive reviews, and your Certification will return within 48 hours.

Reason 3

You switched dealerships or your employee profile was deleted. Certified Employee Status is based on the reviews tagged to a specific employee profile, so if you moved to a new store or your employee profile was deleted, you will need to reactivate your new account and employee profile, and complete the Certified Employee training, in order to become a Certified Employee.If you have a new profile, you may also need to collect new reviews to meet the required number of reviews. Talk to your DealerRater Administrator at your dealership, or contact DealerRater Support, to activate your new profile.

How to become Certified again

Getting your Certification back is as easy as getting tagged in 10 reviews in a Calendar Quarter. Now that you can receive your Certification within 48 hours of receiving your 10th review, you can get your Certification back in a couple of days, rather than having to wait until the end of the Quarter.